Ashirwad Agency 100% Buyer Protection Program Details:
ashirwadagency.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Ashirwad Agency’s Shipping/Return Policy?
Our "100% Buyer Protection Program" allows for easy returns and refunds for:
- 1. Products which you received in "Damaged/Defective/Broken" condition.
- 2. Products not as per description/photo on the website.
- 3. Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.
What are the shipping charges?
Sellers provide 45Rs./500 GMs Approx delivery Rate on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.
What to do if Seller is not responding to the dispute?
Please allow 3 business days for your seller to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to firstname.lastname@example.org and we will ensure you get timely resolution to your dispute.
Who pays for the delivery charges for returning of products?
If error is ours :
Color & Description Disclaimer :
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
When will I be refunded?
We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you. Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays.
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.
If a non-delivery, late delivery or lost of product in transport occurs in any case then ashirwadagency.com is not liable to pay / refund any amount more than order value of customer.
How will the delivery be done?
We try to process all deliveries suggested by customer through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, Fedex and any other reputed transpot. In some cases where the pincode/zipcode is not servicable by these courier companies or your suggested courier services, then we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location.
Do you deliver internationally?
Ashirwad Agency does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We try to process all deliveries suggested by customer through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, Fedex and any other reputed transpot.
Who bears the Octroi for certain locations in India?
Octroiable or any taxes applicable on any cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. ashirwadagency.com is not responsible for any octroi payments.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.